Responsible gambling

Responsible Gaming at Mystic Lake Casino Hotel: A Guide for Guests

Mystic Lake Casino Hotel understands the importance of responsible gaming practices, ensuring a safe and enjoyable experience for all our guests. As part of our commitment to providing a supportive environment, we provide tools and resources to help you manage your gaming activities.

Tools for Responsible Gaming

As a physical casino, Mystic Lake does not offer digital self-service tools like online deposit limit sliders or automated loss limits. However, we can implement property-level responsible gaming measures such as:

Voluntary Self-Exclusion: We can restrict access to gaming areas upon guest request.
Property Bans: Staff can assist guests seeking to reduce play or leave the premises.

Loss Limits and Session Reminders

Although online-style session pop-ups are not available, you can take control of your time on the gaming floor by:

Returning to hotel rooms, dining venues, or entertainment events
Taking regular breaks to relax and recharge

Problem Gambling Support

We prioritize guest well-being and recognize that problem gambling is a serious concern. If you're concerned about your own or someone else's gaming habits, we provide access to printed materials listing state-regional support services such as problem gambling hotlines.

Responsible Gaming Framework

Mystic Lake Casino Hotel adheres to the Shakopee Mdewakanton Sioux Community (SMSC) guidelines for land-based operations in Minnesota. This framework emphasizes:

Signage indicating responsible gaming practices
Access to self-exclusion and property bans upon request
Information about problem gambling services

What We Do Not Offer

Please note that Mystic Lake Casino Hotel does not need to comply with provincial iGaming frameworks, which mandate specific digital tools for online operators in Canada. As such:

No hard deposit caps or cool-off buttons are available.
Automated loss limits and account-level control panels are also unavailable.

Guest Support and Resources

We encourage responsible gaming practices by providing the following support resources:Our 24/7 front desk and guest services teams can assist you with any concerns or requests, in English. Additional language support may be informally available, but no specific language focus is guaranteed for Canadian guests who require service in French.

Guest Responsibility

As a valued guest of Mystic Lake Casino Hotel, we encourage you to take control of your gaming activities by:

Setting limits on play
Practicing responsible spending habits
Monitoring and managing your time

Remember that problem gambling can affect anyone. If concerns arise during your visit or upon return home, please consult the relevant regional support services.

By adopting these guidelines and embracing our commitment to responsible gaming practices, we aim to create a supportive environment where you feel safe to enjoy gaming as part of a larger entertainment experience at Mystic Lake Casino Hotel.